Kembali - Hotel Porto de Galinhas

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Loteamento Merepe II, Quadra J, Lote 3A
Porto de Galinhas, Ipojuca, PE, Brasil

WhatsApp: 55 (81) 9 9146.2083 55 (81) 2126.2160
Hotel: 55 (81) 3311.8150

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Kembali Hotel is part of GRUPO ARMAÇÃO | Booking Policy

TERMS AND CONDITIONS KEMBALI HOTEL

CHECK-IN INFORMATION POLICY: Brazilian law (Decree 6.022 of January 22, 2007) requests that guests fill in the Guests Registration Form, at check-in, with their main personal information - full name, passport number, full address, telephone number and e-mail.

RESERVATIONS WARRANTY POLICY: Reservations will only be confirmed after the payment is confirmed by the credit card operator. The confirmation will be sent by e-mail, right after the transaction is confirmed. The hotel requires that the credit card used for booking is presented on check-in, along with the owner’s ID.

PAYMENT: Third party or virtual credit card will not be accepted.

At the hotel, as part of the check-in process, the same credit card used for the reservation must be presented for verification.

If the card owner is not checking in, or if a virtual credit card was used, the hotel will require that a new payment is made with a valid credit card, and the former payment will be cancelled.

We accept the following credit cards: Visa, Master, Diners, Elo and American Express. We do not accept checks.

NO SHOW POLICY: The agreed period of the stay will be completely charged in case of no show. See Cancellation Policy below.

CANCELLATION POLICY: Reservations made as REFUNDABLE RATE are cancellable up to 15 days before the day of arrival. In this case there may be a 20% charge*, or the total value can be used for a future stay (subject to availability of dates and conditions of the letter of credit provided by our booking staff). The reservation value will be fully charged if the cancellation is made in less than 15 days before the arrival. Reservations made as NON-REFUNDABLE RATE cannot be changed or canceled. Cancellation or no-show will result in the forfeiture of the prepayment. During high season, Christmas, New Year's Eve, Carnival, conferences, events and holidays, prepayments will only be refunded if solicited in writing and the hotel confirms in writing as well. The following conditions will also apply: cancellations up to 45 days before the day of arrival (except non-refundable rates) will be charged in 20% of the total value. After this period, cancellations will result in the forfeiture of the prepayment (no refunds). *A rate of 20% may be charged if the cancellation is made in any time through the credit card company.

CHILDREN POLICY: Only guests over 18 years old are allowed at the hotel.

ABOUT SMOKING IN THE ROOMS OR INDOORS: We are committed to maintaining the rooms and other hotel areas free from bad odors. That is why smoking is not allowed in the rooms or any other closed spaces in the hotel. A fee may be applied to cover anti-tobacco cleaning costs.

Why don't we accept children?

Kembali Hotel is designed to offer tranquility and a relaxing experience for all guest; We do not have loud music throughout the day or evening shows;
It does not have recreational activities, playgrounds or children's area;
Our apartments have a balcony without protective screen and the stairs are leaked - the hotel was designed to receive adults and teenagers above 13 with safety and comfort.

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